ph363 Privacy Policy

Last Updated: January 1, 2026
Effective Date: January 1, 2026

1. Introduction

ph363 ("we," "us," "our," or the "Platform") operates an online gaming and casino platform accessible at https://ph363.app. We are committed to safeguarding the privacy and personal data of all users, including registered players, visitors, and prospective members based in the Philippines and other permitted jurisdictions.

This Privacy Policy has been prepared in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC). It governs the collection, use, storage, disclosure, and disposal of personal information in connection with your use of the ph363 platform and all related services.

By accessing or using ph363, creating an account, making a deposit, or otherwise interacting with our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, please discontinue use of the platform immediately.

2. Personal Data We Collect

ph363 collects personal data that is necessary to provide our services, comply with legal obligations, and maintain the security and integrity of the platform. The categories of personal data we collect include:

2.1 Account Registration Data

When you register an account with ph363, we collect the following information:

• Full legal name
• Date of birth (to verify you are at least 21 years of age)
• Email address
• Mobile phone number
• Residential address (including city, province, and postal code)
• Username and encrypted password
• Nationality and country of residence

2.2 Identity Verification (KYC) Data

To comply with anti-money laundering (AML) regulations and verify your identity, we may collect:

• Government-issued identification (e.g., Philippine passport, SSS ID, UMID, driver's license, PhilSys National ID)
• Proof of address documents (e.g., utility bills, bank statements)
• Selfie or facial photograph for identity matching
• Source of funds documentation where required

2.3 Financial and Transaction Data

When you make deposits or withdrawals, we collect:

• Payment method details (e.g., GCash account number, PayMaya account, BPI, BDO, or Metrobank account details)
• Transaction history, including deposit amounts, withdrawal requests, and timestamps
• Betting history and game activity records
• Bonus and promotional activity records

2.4 Technical and Usage Data

When you access the ph363 platform, we automatically collect certain technical information:

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session duration, pages visited, and navigation patterns
• Referring URLs and search terms used to find ph363
• Cookie identifiers and similar tracking technologies

2.5 Communications Data

If you contact ph363 customer support or participate in surveys and promotions, we may collect:

• Content of messages, emails, and live chat transcripts
• Feedback, complaints, and dispute records
• Survey responses and promotional participation records

3. How We Use Your Personal Data

ph363 uses your personal data for the following purposes:

Purpose	Data Used
Account creation and management	Registration data, KYC documents
Identity verification and age confirmation	KYC data, date of birth, government ID
Processing deposits and withdrawals	Financial data, payment method details
Providing gameplay and platform services	Account data, transaction history, usage data
Fraud prevention and AML compliance	All categories of personal data
Customer support and dispute resolution	Communications data, account data
Responsible gaming monitoring	Betting history, session data, account data
Marketing and promotional communications	Email, phone number, preferences (with consent)
Platform analytics and improvement	Technical and usage data, anonymized records
Legal and regulatory compliance	All categories as required by law

4. Legal Basis for Processing

ph363 processes your personal data on the following legal grounds under the Data Privacy Act of 2012:

• Contractual necessity: Processing is required to fulfill our obligations under the Terms & Conditions you agreed to upon registration, including account management, payment processing, and service delivery.
• Legal obligation: Processing is necessary to comply with applicable laws and regulations, including AML requirements, KYC obligations, and reporting duties to regulatory authorities.
• Legitimate interests: Processing is necessary for ph363's legitimate business interests, including fraud prevention, platform security, and responsible gaming monitoring, provided these interests are not overridden by your rights.
• Consent: For marketing communications and non-essential cookies, processing is based on your explicit consent, which you may withdraw at any time.

5. Data Sharing and Disclosure

ph363 does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your data with the following categories of recipients only where necessary and under strict confidentiality obligations:

5.1 Service Providers

We engage trusted third-party service providers to assist in operating the ph363 platform. These include payment processors (such as GCash, PayMaya, and banking partners), identity verification providers, cloud hosting services, customer support platforms, and analytics providers. All service providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection laws.

5.2 Regulatory and Law Enforcement Authorities

ph363 may disclose your personal data to regulatory bodies, law enforcement agencies, or government authorities where required by law, court order, or regulatory directive. This includes reporting obligations under AML regulations and cooperation with investigations into fraud, money laundering, or other illegal activities.

5.3 Game Providers

To facilitate gameplay, certain technical data (such as player session identifiers) may be shared with licensed game providers integrated into the ph363 platform. Game providers do not receive your full personal profile and are prohibited from using shared data for any purpose other than delivering the requested game service.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of ph363's business assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the applicable privacy terms of the new entity prior to the transfer taking effect.

6. Cookies and Tracking Technologies

ph363 uses cookies and similar tracking technologies to enhance your experience on the platform, analyze usage patterns, and deliver relevant content. The types of cookies we use include:

• Essential cookies: Required for the platform to function correctly, including session management, login authentication, and security features. These cannot be disabled.
• Analytics cookies: Used to collect anonymized data about how users interact with the platform, helping us identify areas for improvement. These are only activated with your consent.
• Preference cookies: Store your platform preferences, such as language settings and display options, to personalize your experience.
• Marketing cookies: Used to deliver relevant promotional content and track the effectiveness of marketing campaigns. These are only activated with your explicit consent.

You can manage your cookie preferences through your browser settings or the ph363 cookie consent tool. Please note that disabling certain cookies may affect the functionality of the platform.

7. Data Retention

ph363 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Our general data retention periods are as follows:

• Account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, as required by AML regulations.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• KYC documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction.
• Customer support records: Retained for three (3) years from the date of the interaction.
• Marketing data: Retained until you withdraw consent or request deletion, subject to legal retention requirements.
• Technical and usage data: Retained for up to two (2) years in identifiable form, after which it may be anonymized for analytical purposes.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymized in accordance with our data disposal procedures.

8. Security Measures

ph363 implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security framework includes:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
• Encryption of sensitive data at rest, including payment information and identity documents
• Multi-factor authentication options for account access
• Regular security audits, vulnerability assessments, and penetration testing
• Strict role-based access controls limiting data access to authorized personnel only
• Continuous monitoring of systems for suspicious activity and potential breaches
• Incident response procedures for prompt detection and notification of data breaches

While ph363 takes all reasonable precautions to protect your data, no system is completely immune to security risks. In the event of a data breach that poses a risk to your rights and freedoms, ph363 will notify you and the National Privacy Commission in accordance with applicable legal requirements.

9. Your Data Privacy Rights

Under the Data Privacy Act of 2012, Filipino players have the following rights with respect to their personal data held by ph363:

• Right to be informed: You have the right to know what personal data ph363 collects, how it is used, and with whom it is shared.
• Right of access: You may request a copy of the personal data ph363 holds about you, along with information about how it is processed.
• Right to rectification: You may request correction of inaccurate or incomplete personal data. You can update most account information directly through your account settings.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to object: You may object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact ph363 Data Privacy support at the contact details provided in Section 12. We will respond to all verified requests within thirty (30) days. In complex cases, this period may be extended by an additional thirty (30) days, with prior notification.

10. Minors and Age Restrictions

ph363 strictly prohibits the use of its platform by individuals under 21 years of age. We do not knowingly collect personal data from minors. Age verification is conducted during the registration process and may be repeated at any time through our KYC procedures.

If ph363 discovers that personal data has been collected from a person under 21 years of age, we will immediately close the associated account, void all transactions, and delete the collected data in accordance with our data disposal procedures. If you believe that a minor has registered an account on ph363, please contact our support team immediately.

11. Changes to This Privacy Policy

ph363 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. Any changes will be posted on this page with an updated effective date. For material changes that significantly affect your rights, ph363 will provide advance notice via email or in-platform notification.

Your continued use of the ph363 platform following the posting of any changes constitutes acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your personal data.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the ph363 Data Privacy team:

• Email: [email protected]
• Support Email: [email protected]
• Live Chat: Available 24/7 through the ph363 platform
• Response Time: Data privacy requests are handled within 30 days

For complaints that remain unresolved after contacting ph363, you may escalate your concern to the National Privacy Commission (NPC) of the Philippines, the regulatory body responsible for enforcing the Data Privacy Act of 2012.